Refund and cancellation policy

How cancelling powerconnect works, and when we give refunds.

Effective October 27, 2026

The short version

  • You can cancel at any time. Your service carries on to the end of the month you have already paid for, then stops, and we do not charge you again.
  • We do not give refunds or credits for part of a month, or for unused time on a prepaid plan.
  • We always put right billing mistakes, such as a duplicate charge or a charge after your cancellation took effect.
  • Sensor kits shipped but not yet installed can be returned unused within 30 days. A sensor that fails from a defect within 90 days of installation is repaired or replaced.
  • Refunds go back to the way you paid.

This summary is here to help. The full policy below is what applies.

1. What this policy covers

This policy explains how to cancel powerconnect and when Wizodd Technologies LLC (“Wizodd”, “we”, “us”) gives refunds. It covers:

  • powerconnect plans billed by invoice under a written quote or order;
  • powerconnect plans you sign up for online and pay by card, where we offer online sign-up;
  • charges for AI sessions; and
  • sensor kits and installation that we quote for your sites.

It is part of our Terms of Service. If a quote or order you signed, or a service agreement you accepted online, says something different, that document wins on that point.

Products bought from our store at shop.wizodd.us are covered by the wizodd.us Refund and Cancellation Policy. Our powerconnect Alerts text messages are free from us; to stop them, reply STOP (see Text message alerts).

2. Cancelling a plan

  • How to cancel. If you pay by card, cancel on the Billing page of the powerconnect console. You can also cancel any plan by emailing info@wizoddtechnologies.com from the email address we have for your business. We confirm every cancellation by email.
  • When it takes effect. Cancellation takes effect at the end of the billing month you have already paid for, or at the end of a prepaid period. Until then your service carries on as normal.
  • Changing your mind. Until your cancellation takes effect, you can keep your subscription, on the Billing page or by emailing us.
  • After it takes effect. We do not charge you for your plan again. Monitoring and alerts stop. What happens to your logins, data and hardware is set out in Suspension and termination in our Terms of Service.
  • Removing a site or server. If you remove a site, or a Home Assistant server, from your plan during a month, its charge stops from the next billing month. There is no refund for the rest of the month you remove it in.
  • Adding a site or server. If you add one during a month, you are charged only for the rest of that month.

3. When we give refunds

Fees already paid are not refunded

Plan fees are charged in advance and are not refunded. In particular, we do not give refunds or credits for:

  • the rest of the month in which you cancel;
  • part of a month, or a month in which you did not use the service;
  • sites or servers removed during a month;
  • unused months of a prepaid plan, such as an annual prepay; or
  • time when the service was suspended because a payment was overdue or because of a breach of our Terms of Service.

When we do refund

  • Billing mistakes. If we charged you twice, charged the wrong amount, or charged you after your cancellation took effect, we refund the amount that should not have been charged.
  • If we end your service. If we end your service for a reason other than your breach of our Terms of Service, we refund any fees you prepaid for the time after it ends.
  • If our terms change. If you cancel because of a change to our Terms of Service that materially reduces the service or your rights, we refund any fees you prepaid for the time after your cancellation.
  • Where the law requires it. Nothing in this policy takes away a refund the law says you must be given.

4. AI session charges

  • Where your plan includes AI sessions run on Wizodd’s account with our AI provider, each session’s charge is shown in the console, and a month’s sessions are charged at the end of that month.
  • When you cancel, sessions up to the day your plan ends are charged at that time.
  • A session is charged once it has run, whatever its outcome, and is not refunded except for a billing mistake.
  • Sessions run on your own account with the AI provider are billed to you by that provider, not by us, and its own refund terms apply.

5. Sensor kits and installation

Your quote or order can set its own terms for hardware and installation. If it does not say:

  • Before anything ships. If you cancel an order before we ship the hardware or install anything, we refund everything you paid for it.
  • Shipped but not installed. You can return hardware within 30 days of delivery if it is unused, not installed, in its original packaging and with all its parts. We refund the hardware price once we receive it; you pay the return shipping, and the original shipping charge is not refunded. Installation you paid for but have not received is refunded too.
  • After installation. Hardware and installation charges are not refunded once the sensors are installed, including when your service later ends.
  • Defects. If a sensor fails because of a defect in materials or workmanship within 90 days of installation, we repair or replace it, as set out in Sensors and other hardware in our Terms of Service.

To arrange a return, email us first so we can tell you where to send it.

6. Failed payments

  • If a card charge fails, we email you and try the charge again. You can update your card on the Billing page of the console at any time.
  • If a payment stays unpaid after we have told you, we may suspend the service, as set out in Suspension and termination. While the service is suspended, your sites are not monitored and you will not receive alerts.
  • Once the amount is paid, we restore the service. Fees for the suspended time are still owed and are not refunded.

7. How refunds are paid

  • To ask for a refund, email info@wizoddtechnologies.com with your business name, the date and amount of the charge, and why you think it should be refunded.
  • We reply within 5 business days. If we agree, we send the refund within 10 business days, to the card you paid with or, for an invoice, by the way you paid it.
  • Your bank or card issuer may take a few more days to show it.
  • We do not give refunds in cash or as store credit unless you ask for that.

8. Questions about a charge

If a charge looks wrong, please email us before you dispute it with your bank. Most problems can be sorted out quickly. Every charge comes with an invoice or receipt by email, and card customers can also see their invoices on the Billing page of the console. If you dispute a charge with your bank, we may suspend the service while the dispute is open.

9. Changes to this policy

We may update this policy. We will post the new version on this page with a new effective date, and tell existing clients about material changes as described in Changes to these terms. A change applies only to charges made after it takes effect. We keep a dated copy of each version.

10. Contact us

Questions about cancelling, a charge or a refund? Get in touch:

Wizodd Technologies LLC
Email: info@wizoddtechnologies.com
Phone: 302-735-0097
Mail: 8 The Green #23964, Dover, DE 19901, United States

Effective October 27, 2026. See also our Terms of Service and Privacy Policy.