Privacy policy

Wizodd Technologies LLC (“Wizodd”, “we”, “us”) is a Delaware limited liability company. We make powerconnect, a low-cost remote monitoring service for small businesses such as restaurants and ice rinks. Our sensors watch equipment like rooftop HVAC units, walk-in coolers, ice-rink plant and water treatment, and an AI assistant looks into equipment alarms and tells the business what it found and what to do.

This policy covers:

• our website, wizoddtechnologies.com;
• the powerconnect console at app.wizoddtechnologies.com;
• the powerconnect service, including its email alerts and the powerconnect Alerts text message program.

In this policy, a “client” is a business that has signed up for powerconnect. This policy does not cover other websites, including ones we link to such as our YouTube channel and wizodd.us. Our Terms of Service explain the rules for using powerconnect.

• To provide powerconnect: collect and show readings, detect alarms, look into them, write service tickets, and send alerts and messages to the people the client chose.
• To run the console: sign you in, show each client’s information only to that client’s users, and keep the console secure, for example by blocking repeated failed sign-ins.
• To keep our sensors working, including sending software updates to our own sensors over the internet. We cannot control or change your equipment.
• To answer enquiries: we use contact form details only to reply to you and, if you ask, prepare a quote.
• To support clients and improve the service, for example by looking back at how an alarm was handled.
• To bill clients and keep business records.
• To meet legal obligations and protect our rights, our clients and the public.

We don’t use personal information for advertising, we don’t build marketing profiles, and we don’t sell it.

powerconnect uses Claude, an AI model made by Anthropic, through Anthropic’s business API. It runs only when an alarm starts, when an alarm gets more serious, or when a follow-up check it scheduled is due. Your readings are not streamed to Anthropic all the time.

With that information, the AI writes a technical note for our team, opens a service ticket, writes a plain-English message for the client, and may schedule a follow-up check. It never sees or chooses who gets emailed; the client’s notification settings decide that. The AI makes judgments about equipment, not about people, and its diagnoses can be wrong. Our Terms of Service say more about relying on them.

Anthropic processes this information for us as a service provider under its commercial terms. We keep the AI’s notes, tickets, messages and an activity log on our own server.

We do not sell personal information, and we do not share it for advertising.

Text alert sign-ups are handled differently from everything above. See Section 6.

Our website sets no cookies and stores nothing in your browser. It has no analytics, advertising or tracking tools. Its only outside connection is to Google Fonts (Section 2). Because we don’t track you, there is nothing for “Do Not Track” or Global Privacy Control settings to switch off.

The powerconnect console sets one essential cookie, named wm_session, when you sign in. It keeps you signed in for up to 7 days and holds your username, your role and a signature that proves it came from us. Scripts on the page can’t read it, and signing out removes it. If a page fails to load, the console also leaves a short note in your browser’s temporary session storage so it can reload once; the note is removed a few seconds later. The console loads no analytics and no outside scripts or fonts.

• The website and console use HTTPS, and our sensors send readings over encrypted (TLS) connections.
• Client console passwords must be at least 12 characters and are stored only as secure hashes.
• Sign-in cookies are signed so they can’t be forged, and they expire after 7 days. Repeated failed sign-ins from one address are blocked for a while.
• Each client’s users can see only that client’s information. Administrator access is limited to Wizodd staff.

No system is perfectly secure, and we can’t promise that information will never be lost or accessed without permission. If we learn of a breach that affects your information, we will tell you as the law requires. You can help by using a strong password you don’t use anywhere else, and by telling us straight away if you think your login has been misused.

We keep information for as long as we need it for the purposes in this policy. Most records are not deleted automatically on a fixed schedule. We keep them while they are useful and delete them when they are no longer needed or when you ask us to, unless we have to keep them.

• Contact form enquiries: until we no longer need them to reply and follow up, or you ask us to delete them.
• Client accounts and monitoring data (readings, alarms, notes, tickets and messages): while the client uses powerconnect, so the history is there when it’s needed. When the service ends, the client can ask us to delete it.
• Console logins: until they are removed. Email us to remove one.
• Server logs (sign-ins, activity and AI investigations): for as long as we need them for security and troubleshooting.
• Text alert consent and opt-out records: for as long as we need them to show we had your permission and stopped when you asked.
• Billing records: for as long as tax and accounting rules require.

A few things expire on their own: the console sign-in cookie after 7 days, and the contact form’s spam counter, which is held only in memory and cleared when our server restarts. Deleted information may stay for a while in occasional backup copies of our server.

• See, correct or delete your information: email info@wizoddtechnologies.com. Tell us which site or business you are connected to so we can check it’s you. We’ll reply as soon as we can and tell you what we did.
• Information in a client’s account: some information belongs to a client’s account, such as its staff contacts. If you work for a client, we may check with the client before changing or deleting it.
• Console logins: you can’t currently reset your password or delete your login yourself in the console. Email us and we’ll do it.
• Email alerts: our alert emails don’t have an unsubscribe link, because the client manages its own list. Ask the client that added you to remove you on its Notifications page, or email us and we’ll remove you.
• Text alerts: reply STOP at any time (Section 6).

Sometimes we must keep certain information, for example billing records, consent records or what we need to resolve a dispute. If so, we’ll tell you. Depending on where you live, local privacy laws may give you more rights; email us and we’ll help. We won’t treat you differently for using your rights.

powerconnect is a service for businesses. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you think a child has given us information, email us and we’ll delete it.

Our server is in the United States. If you use our website or service from outside the United States, your information will be transferred to, stored and processed in the United States, where privacy laws may differ from those where you live. Our service providers may also process information in other countries where they operate.

We may update this policy as powerconnect changes. We’ll post the new version here with a new effective date. If we make a significant change, we’ll tell clients by email or in the console before it takes effect. We won’t use text alert sign-up information in a new way without asking you first.

Questions or requests about your information? Email info@wizoddtechnologies.com.

Wizodd Technologies LLC, a Delaware limited liability company.
Phone: 302-735-0097
Mail: 8 The Green #23964, Dover, DE 19901, United States

Effective October 13, 2026. See also our Terms of Service.